Resolve Disputes Online — Without the Courtroom
Mediation, conciliation and arbitration handled end-to-end over secure video by Vakilkaro's panel of neutrals — closing with a settlement or award enforceable like a court decree.
Court ke chakkar nahi — kuch bhi karo to Vakilkaro.
ODR kya hai?
ODR (Online Dispute Resolution) ek aisा tareeka hai jisme do parties apna jhagda (dispute) court gaye bina, poori tarah online — secure video call, chat aur documents ke zariye — suljhaate hain.
Ek neutral expert (mediator ya arbitrator) dono paksh ko sunta hai aur ek fair samadhan tak pahुंchाता hai. Mediation ka settlement court ke decree jaisा, aur arbitration ka award bhi legally binding hota hai.
Sab kuch weeks me — saalon me nahi. Ghar baithe, kahin se bhi, apne time slot pe.
A dispute doesn't have to become a case.
Online Dispute Resolution moves the whole process — filing, notice, hearings, settlement — onto a secure online record with a neutral third party instead of a courtroom. Three tracks, one desk.
Mediation
A neutral mediator helps both sides reach terms themselves. The signed settlement carries the force of a decree under the Mediation Act, 2023.
Conciliation
The conciliator actively proposes settlement terms — useful when both parties want a fair number put on the table for them.
Arbitration
Where talks fail or your contract has an arbitration clause, a sole arbitrator hears both sides and passes a binding, reasoned award.
Built for every kind of money dispute
Criminal matters, cases reserved for judgment and disputes against a statutory authority stay outside ODR — we tell you upfront.
Cheque bounce
Section 138 matters settled before they reach the magistrate's board.
Loan recovery
Bank, NBFC and private lending defaults — single or in bulk.
Commercial contracts
Supply, service, vendor and franchise disagreements.
Consumer complaints
Defective goods, denied services, refunds and warranty claims.
Landlord & tenant
Rent arrears, deposit refunds and vacating timelines.
Family matters
Maintenance, custody arrangements and mutual-consent terms.
Employment dues
Notice period, full-and-final and separation terms.
E-commerce & fintech
Marketplace, payment and platform disputes across states.
How ODR
works
Every stage is timed, recorded and visible to both parties — from registration to a signed outcome.
Register the matter
Submit the facts and documents. We check if the dispute is fit for ODR and which track suits it.
Same dayNotice to the other side
A formal invitation to resolve goes out by email, WhatsApp and post with a fixed response window.
48 hoursNeutral appointed
A mediator, conciliator or arbitrator from the panel is appointed with consent on record.
3–5 daysOnline hearings
Sessions run over secure video at slots both parties agree to; minutes go into the case file.
As scheduledSettlement or award
You receive a signed settlement agreement or arbitral award, enforceable like a decree.
On conclusionWhy parties choose ODR over court
Paper that holds up.
Every matter closes with documents you can enforce, file or show your bank — not a phone call saying it's settled.
Neutrals who have done this before.
Advocates, chartered accountants, retired judicial officers and trained mediators sit on the Vakilkaro panel. You are told who your neutral is — with their disclosure of independence — before the first hearing.
Quoted upfront, in writing.
Indicative starting fees. The final quote depends on the amount in dispute and the number of hearings, and is shared before you pay anything.
- Case review & suitability opinion
- Formal notice to the other party
- Up to 3 online mediation sessions
- Drafted settlement agreement
- Sole arbitrator appointment
- Claim & defence drafting
- Online hearings till conclusion
- Reasoned, binding award
- Enforcement guidance
- Bulk onboarding for banks & NBFCs
- Dedicated hearing calendar
- Panel allocation across states
- Monthly settlement MIS
Let's solve your dispute.
Tell us what happened — a coordinator reviews the matter and calls within one working day to confirm details and the right track. No fee to register.
Frequently asked
Is an online settlement legally binding?+
Yes. A mediated settlement agreement is enforceable as a judgment or decree of court under the Mediation Act, 2023, and an arbitral award is enforceable under the Arbitration and Conciliation Act, 1996.
What if the other party refuses to participate?+
Mediation needs consent, so attendance cannot be forced. The notice and non-participation are recorded, supporting your position if you move to court. Where your contract has an arbitration clause, arbitration proceeds regardless.
How long does a matter usually take?+
Most mediations conclude within a few weeks of the other party responding. Arbitrations follow statutory timelines. You get an indicative schedule at registration.
Do I need my own lawyer?+
Not compulsory. Appear yourself, bring your own counsel, or have Vakilkaro represent you — the neutral stays independent of both sides in every case.
Is my case confidential?+
Mediation and conciliation proceedings are confidential by law. Hearings are not public, and what is said in a session cannot be used as evidence elsewhere — except the settlement agreement itself.
Is Vakilkaro a court or a government body?+
No. Vakilkaro is a private legal consultancy and ODR service provider, not affiliated with any government authority. We administer the process and provide neutrals; we do not exercise judicial power.
Ready to settle it the smart way?
A coordinator reads every matter and tells you honestly whether ODR is the faster road.